Non-Emergency Ground Transportation

The contract is for non-emergency ground transportation services for Inland Empire Health Plan (IEHP) members. The selected contractor is required to contract with local transportation companies, inspect contractors' vehicles, and ensure that each transportation company and staff is in compliance with applicable laws, state and federal regulations. The contractor must also arrange all levels of non-emergency medical transportation, including mass transit, ambulatory, wheelchair, ambulance, gurney, bariatric, and basic life support. The scope of work includes receiving member phone call requests for transportation services, determining eligibility and appropriateness of transportation requests, arranging all aspects of the transportation service, contracting with and paying the transportation providers, and providing a "full service" that includes all aspects of transportation services. • The contractor must provide non-emergency ground transportation services to IEHP members. • The contractor must contract with local transportation companies and ensure compliance with applicable laws and regulations. • The contractor must arrange all levels of non-emergency medical transportation. • The contractor must provide a "full service" that includes all aspects of transportation services. • The contractor must receive member phone call requests for transportation services and determine eligibility and appropriateness of transportation requests.