26-0020 Customer Portal application with Neptune 360

The City of Goodyear has awarded a contract to AQUATRAX for the design, development, implementation, and ongoing support of a Customer Advanced Metering Infrastructure (AMI) Portal. The portal will provide residents with access to consumption data and notifications regarding water usage. The contract has a duration of one year, with the option to renew for up to three additional years. AQUATRAX will provide a secure, responsive, and intuitive web-based AMI portal that includes features such as real-time and historical water usage visualizations, email alert functionality, and accessibility compliance. The company will also provide training resources for City staff and ongoing technical support. Some key features of the portal include: • Real-time and historical water usage visualizations • Email alert functionality for consumption thresholds, leaks, and anomalies • Accessibility compliance (ADA, WCAG) • Mobile-friendly design and user authentication • Option to allow for single sign-on from the City customer utility payment portal • Training resources for City staff and ongoing technical support The City of Goodyear aims to enhance transparency, water conservation, and customer engagement through this portal.