CJFS 2023: Cares Integration

This contract awards the development and integration of a new “443‑CARES” telephone‑care platform on the existing AWS infrastructure, together with the migration of an existing “987‑7000” call flow into the new system. The work includes building the new call‑routing logic, ensuring queueing functionality, and fully merging the legacy number into the new service for streamlined operations. • Scope: Add 443‑CARES to AWS, create call flows mirroring existing 987‑7000 flows, then merge 987‑7000 into 443‑CARES. • Deliverables: Fully functional AWS‑hosted call‑handling system with integrated routing and queueing. • Awarded by: Cuyahoga County (Ohio) through an informal sourcing event (event #4600).