QUALITY ASSURANCE SOFTWARE AND SERVICES - Department of Public Social Services

The County of Riverside's Department of Public Social Services (DPSS) sought proposals for Quality Assurance Software and Services to improve the quality of work produced by Self Sufficiency staff. The awarded contract aims to replace the current auditing systems with a new solution, either off-the-shelf software or a customized solution, to identify and correct errors in Self Sufficiency Programs. The main objectives of this project are to improve the quality of work and minimize the chance of Social Services recipients receiving incorrect benefits. Key aspects of the contract include: • The contract was awarded to The Rushmore Group, LLC, as the overall lowest and most responsive, responsible bidder. • The project involves the implementation of Quality Assurance Software and Services. • The goal is to enhance the quality of work produced by Self Sufficiency staff. • The solution will help identify and correct errors in Self Sufficiency Programs. • The County of Riverside encourages all perspective bidders to visit their website for future bidding opportunities.