IT SERVICE MANAGEMENT SOFTWARE AND SERVICES

The County of Riverside's Department of Public Social Services (DPSS) was seeking proposals for IT Service Management software and implementation services. The contract was cancelled, but the original proposal requested a vendor-hosted, Software as a Service (SaaS) solution that could also be hosted on-premises. The solution had to meet specific ITIL process requirements and provide various features such as availability management, change management, and incident management. The contractor was also responsible for implementing the software, providing training, and delivering documentation. • The contract was for IT Service Management software and services. • The solution had to meet PinkVERIFY 2011 general, core, and integration suitability requirements for the listed ITIL processes. • The County was seeking a vendor-hosted, SaaS solution that could also be hosted on-premises. • The contractor was responsible for implementing the software, providing training, and delivering documentation. • The contract was cancelled on December 9, 2015.