Support Services, Cisco

This contract is a one‑year, fixed‑price agreement for Snohomish County to receive comprehensive Cisco support services, including SmartNet hardware warranty, TAC software assistance, and Meraki cloud‑license support. Ednetics Inc. was awarded the contract at a lump‑sum price of $60,893.04 and is required to deliver hardware and subscription services within five business days of order placement, with the option to renew the agreement up to four additional years. The solicitation demanded that the vendor be an authorized Cisco distributor with appropriate certifications and provide two performance references. • Scope includes SmartNet Total Care (next‑business‑day hardware replacement) and Meraki Enterprise License support. • Delivery is FOB destination to the County’s Information Services location in Everett, WA. • The contract is a full‑open competition, with the award decided based on price and compliance with the technical requirements.