SiteImprove ADA Compliance SaaS Subscription

The contract is for a SiteImprove ADA Compliance SaaS Subscription, which includes Quality Assurance and Policy, Accessibility, SEO, Response, PDF-check of documents, and Usability services. The subscription term is 36 months, with a total subscription fee of $15,302.28. The contract was signed by Shaun Mulholland, the City Manager, on November 30, 2021. Key features of the contract include: • Premium Support Plan with self-help resources and product support • System Availability of 99% • Service Credit of 3% of the pro-rated annual subscription fees in case of material failure • Scheduled Downtime notification through email alerts • Term of the contract is 36 months, with the option for renewal