KSU - Transportation Services

Kennesaw State University is seeking a contractor to provide shuttle bus transportation services, including the provision of buses and drivers, for the University. The selected vendor will be responsible for establishing and maintaining a comprehensive transit operation, including buses, bus operators, transit management, and a maintenance program for the fleet. The contract is estimated to be worth $5,885,862.11, and the apparent successful offeror is Transdev Services, Inc. (FKA First Transit, Inc.). Some key aspects of the contract include: • Providing a fleet of vehicles meeting all requirements as stated in the Scope of Work • Maintaining a vehicle maintenance policy that ensures vehicles meet safety and emissions standards • Ensuring on-time performance of shuttle services, including during peak hours and special events • Providing a plan for maintaining service continuity in case of vehicle breakdowns or other operational issues • Providing data on bus breakdowns and service interruptions over the past three years • Describing the company's ability for GPS tracking, real-time passenger updates, and communication systems • Describing the process for handling customer concerns, complaints, or feedback • Describing the process and plan for quickly responding to customer needs outside of regular business hours • Providing a written Startup Plan with the bid response that clearly defines each milestone and key activity required to ensure a successful start for the first contracted academic semester (Fall 2026)