04-0186 Premium Support Level for IVR System

This contract is for the provision of premium support level for an IVR system by Selectron Technologies, Inc. to the City of Goodyear. The contract includes standard and premier support levels, with features such as telephone support, use of a toll-free number, and 24/7 support for emergency calls. The contract also includes provisions for customer support contacts, warranty disclaimers, and limitations of liability. The scope of work includes support and maintenance for the IVR system, with a focus on providing timely and effective solutions to technical problems. • The contract has a term of 6 years, with automatic renewal for successive terms of one year each unless either party gives written notice of non-renewal prior to thirty days before the end of the then-current term. • The contract includes a warranty disclaimer, where the products and services are provided "as is" and the company disclaims all other warranties, either express or implied. • The contract includes a limitation of liability, where the company's total cumulative liability in connection with the agreement and the services provided will not exceed the amount of fees paid to the company. • The contract includes provisions for customer support contacts, with three contacts allowed and additional contacts available for an additional fee. • The contract includes provisions for warranty disclaimers, limitations of liability, and severability.