Description
The County of Cuyahoga is procuring a web‑based virtual assistant (chatbot) to enhance its public website, providing both static informational responses and dynamic interactions that can query back‑end systems such as tax‑bill lookup. The solution must integrate with the county’s existing call‑center knowledge base and be capable of handling roughly 5,200 monthly inquiries, with seasonal spikes of about 30 %. The solicitation follows a competitive sealed RFP process, with the final proposal deadline extended to August 19 2024. The contract is anticipated to run for five years, though the awardee has not been disclosed in the publicly available documents.
• Scope: Design, develop, and implement a chatbot that delivers static info and dynamic data retrieval.
• Volume: ~5,200 calls/month, +30 % during collection periods.
• Timeline: Proposals due August 19 2024; contract term 5 years.
• Procurement: Full and open competition (sealed RFP) with no set‑aside designations.