Software - Cross Connection Control Program / DPWP

The City of Worcester issued an RFP for a cloud‑based Cross‑Connection Control Program (CCCP) to replace its legacy backflow‑preventer testing system. The scope includes delivery of SaaS software, migration of ~50,000 records, mobile iOS/Android applications with offline capability, role‑based security, reporting, billing integration, training for up to 12 city staff, and ongoing maintenance/support. Vendors must demonstrate at least five years of experience with municipal drinking‑water cross‑connection programs in Massachusetts or Connecticut, and host data within the contiguous United States. The contract will be awarded to OperationWorks, Inc. after a competitive procurement process. • Cloud SaaS solution with offline mobile app for field data capture. • Mandatory migration of existing SQL database and integration with the City’s billing system (Vertex One). • Required 5‑year local experience and compliance with MA drinking‑water regulations (310 CMR 22.22).