Utility Billing Software Application

The Summit County Executive's Department of Environmental Services is seeking a utility billing software application to meet current core functions and future needs. The application should integrate all aspects of utility services, including maintaining accounts, payment interfaces, billing and collection, import of meter readings, GIS permanent parcel number, and eventually customer web access. The vendor must lead the on-premise installation of the new software and the conversion of current utility billing data to the new software database. The contract was awarded to Donald R. Frey & Company, Inc. for an amount not to exceed $235,765.40. • The software application should have general functionality, customer account and location management, rates and fees management, meter readings, billing management, delinquency management, and reporting. • The vendor must have demonstrated experience and success in migrating a SSI eGovRelational database. • The vendor must provide training for all key users and extend technical support throughout the duration of the project. • The contract includes software, licensing, data conversion, installation, support, and maintenance.