Avaya Call Recorder Replacement

The City of Roseville is soliciting proposals for an Avaya Call Recorder Replacement. The current recording system has several limitations, including outdated hardware and software, and the City seeks a new solution to establish PCI compliance, increase system reliability, be scalable for future growth, and provide enhanced customer service through a web-based client. The contract was awarded to Komutel. Key features of the replacement system include: • PCI compliance • Increased system reliability • Scalability for future growth • Enhanced customer service through a web-based client • Replacement of outdated hardware and software