ALERTFlagler

The Florida Division of Emergency Management (FDEM) is seeking a vendor-hosted mass notification system to provide statewide alerts for imminent or sudden hazards. The system must integrate with the Emergency Alert System (EAS) and the Integrated Public Alert and Warning System (IPAWS). The contract has a budget of $3.5 million annually for five years. The vendor will be responsible for hosting and maintaining the system, and providing training and support to FDEM and other authorized entities. Key features of the system include the ability to send mass notifications via phone, text message, email, and social media, as well as the ability to provide notifications in multiple languages. The system must also have the capability to automatically disseminate weather warnings issued by the National Weather Service. • The system must be able to send notifications to a minimum of 5 million contacts from within one account. • The system must use a combination of dedicated Public Switched Telephone Network (PSTN) telephony and on-demand VOIP for enhanced scalability. • The vendor must provide a delivery Service Level Agreement stipulating a minimum of 300,000 voice-based and 600,000 text-based messages per hour. • The system must be web-based and hosted on the vendor's infrastructure, accessible from any internet connection and browser. • The system must have the ability to provide all notifications services through one user interface (UI), not multiple UI's. • The system must be able to post to multiple social channels from within the same notification. • The system must be able to send follow-up notifications to existing notification recipients. • The system must be able to publish to Google Alerts. • The system must fully interface with the Integrated Public Alert and Warning System (IPAWS) for alerting via Wireless Emergency Alerts (WEA), Emergency Alert System (EAS), and HazCollect NOAA Weather Radio All Hazards.