Call Center Services for Counseling Center

The College of Charleston is seeking a call center services provider to provide immediate support, crisis intervention, and stabilization to students when the Counseling Center is closed. The contract will be for a term of one year, with the option to renew. The vendor will be required to provide a monthly fee schedule and call allowance, and must be HIPPA compliant and hold accreditations with organizations relevant to the field. The evaluation criteria for the solicitation include the vendor's experience and stability, references from other colleges or universities, and their approach to meeting the requirements outlined in the solicitation. • The contract requires the vendor to provide call center services 24/7, including holidays and weekends. • The vendor must have experience providing call center services to colleges or universities of similar size and scope. • The vendor must be able to provide a detailed description of their methodology and approach to meeting the requirements outlined in the solicitation. • The vendor must be able to provide references from at least three other colleges or universities where they have provided call center services for a minimum of three years.