Renewal of Annual Maintenance Software and Licenses for Medical, Fire and Police Dispatch System for San Juan County Communications Authority

This contract awards San Juan County’s Communication Authority a five‑year, sole‑source solution for the Priority Dispatch emergency‑services system covering police, fire, and medical dispatch. The award includes software licences (ProQA, AQUA, Xlerator), protocol cards, training, certification, implementation support, and annual maintenance/subscription fees. The initial year (2026‑2027) carries a larger one‑time cost of $191,328; subsequent years (2027‑2031) each incur $90,948 for recurring maintenance and Q‑Base case‑review subscriptions. The vendor is the exclusive worldwide provider, and the contract is a firm‑fixed‑price arrangement. • Scope: Software licences, training, certification, protocol materials, implementation support, and annual maintenance for police, fire, and medical dispatch. • Value: $555,120 total over five years (≈ $111 k per year). • Term: 09/22/2026 – 09/21/2030 with automatic yearly renewals for years 2‑5. • Vendor: Priority Dispatch Corp., the sole provider of the Priority Dispatch system.