Management and Process Improvement

The Multnomah County Department of Community Services is seeking training and organizational development consulting services to support the department's leadership and staff in areas such as strategic planning, change management, process improvement, and teambuilding. The contract will be awarded through a separate allocation process, and the successful proposer(s) will be contacted by the Department of Community Services for contract negotiations. The contract term shall be five (5) years, and the hourly rate shall be inclusive of any expenses incurred by the supplier. The County reserves the right to terminate the contract at any time. Key aspects of the contract include: • Strategic planning consulting to articulate future vision, set goals, and develop roadmaps for the department and its divisions • Change management consulting to support transformative change and establish evaluation methods to measure effectiveness • Process improvement consulting to assess and analyze processes, save time and money, reduce errors, and improve quality of customer and provider experience • Teambuilding consulting to facilitate activities, training, and coaching to build and support functional teams The County is committed to creating a culture of safety, trust, and belonging for its staff and is seeking a supplier who can provide a space of safety and trust for people of all backgrounds.