Debt Collection Services

This Washington State contract provides statewide debt‑collection services across three categories (general, educational, and court‑ordered collections) to any state agency, higher‑education institution, or eligible public entity. The contractor must be a Washington‑licensed collection agency with at least two years of experience, maintain extensive insurance coverage, comply with federal and state debt‑collection regulations, and deliver quarterly sales reports and a 1.5 % vendor‑management fee. The base term runs for two years (Dec 1 2026–Nov 30 2028) with a possible 48‑month performance‑based extension contingent on meeting specific communication and reporting metrics. Up to two main and two reserved awards are available per category, with reserved awards set aside for Washington small‑business and veteran‑owned firms. • Scope: Collection of delinquent debts, account management, payment processing, funds remittance, and reporting. • Requirements: WA licensing, 2‑year experience, extensive insurance, SOC 2 Type I (or II), data stored on US‑based servers, quarterly reporting, 1.5 % VMF. • Awards: Up to 12 contracts (2 main + 2 reserved per category) with potential extension based on performance.