Kaiser HMO Benefits for Retirees

This contract is for the provision of Medicare Retiree Health Plan Services to the County of Orange. The contract includes performance guarantees, such as average speed to answer telephone calls and eligibility information available to medical groups within a certain timeframe. The contractor, Kaiser Foundation Health Plan, Inc, agrees to provide these services and to pay any penalties incurred in accordance with the terms of the contract. The contract also includes provisions for insurance, indemnification, and termination. Key aspects of the contract include: • Performance guarantees for telephone services and eligibility information • Compensation and payment terms, including premium payment and reimbursement • Staffing plan, including primary and alternate staff members • Subcontractors, including Accenture International Limited and Tata Consulting Services (TCS) • Term and termination, including renewal options and notice requirements