Description
The City and County of San Francisco Human Services Agency is seeking nonprofit proposals to provide senior accompaniment services for older adults (60+) and adults with disabilities (18‑59) who need a trusted companion for safe community travel. The contract is for a one‑year term with the possibility of renewal, and the awarded organization must deliver a comprehensive program that includes intake, dispatch, staff training, outreach, data reporting, and compliance with extensive city, state, and federal regulations.
• Provide one‑way accompaniment trips (medical appointments, shopping, etc.) for eligible seniors and disabled adults.
• Develop and execute a staffing, training, and outreach plan that meets equity, cultural competency, and disability‑access standards.
• Maintain detailed data collection and reporting via the City’s DAS GetCare system, submit monthly service reports, annual satisfaction surveys, and fiscal close‑out reports.
• Carry required insurance (general liability, workers’ comp, cyber/privacy, etc.) and adhere to city procurement, labor, and anti‑political‑activity rules.