Software - Laboratory Information Management / DPWP

The City of Worcester is procuring a cloud‑based Laboratory Information Management System (LIMS) with a Data Processing Work Package (DPWP) to replace its legacy “Sample Master” solution for the Water Filtration Plant laboratory. The SaaS platform must support role‑based access, instrument data import, regulatory reporting for Massachusetts DEP, electronic signatures, a scheduling/calendar grid, and a 10‑year data archiving guarantee. The vendor will provide full implementation, data migration (≈1.7 GB), configuration, training for up to five users, and ongoing support/maintenance. The contract is structured as a one‑year initial term with a total price comprised of five line items (software licensing, installation services, training, yearly maintenance, and hosting). • SaaS LIMS covering ~10 users (5 concurrent) with mobile access and CSV instrument integration. • Mandatory MA‑DEP reporting (bacteria, lead/copper, TOC, etc.) and audit‑trail compliance. • Vendor‑provided support, 2‑hour response time, and 10‑year archival storage.