22-6243 Kiosks Services (Mesa COOP)

This contract is for payment kiosk services to be provided by ALLKIOSK, LLC to the City of Goodyear. The contract has an initial term of one year, with options to extend for two additional one-year periods. The contractor is responsible for providing and maintaining payment kiosks, as well as integrating with the City's internal financial network and customer service utility billing application system. The contractor must also provide real-time reporting and ensure compliance with all local, state, and federal laws. The City may terminate the contract at any time, with or without cause, and the contractor is required to indemnify the City against any losses or damages. Some key features of the contract include: * The contractor is responsible for supplying and maintaining payment kiosks to accept City utility payments onsite. * The payment kiosks must be able to accept cash, credit cards, debit cards, and checks for payment to City customer accounts. * The contractor must ensure payment kiosk locations are safe, clean, well-illuminated, and meet all requirements of the Americans with Disabilities Act (ADA) requirements. * The contractor must provide a toll-free number for City customers to call if they experience difficulty using the payment kiosk, payment is rejected, or correct receipt is not provided. * The contractor must ensure payment kiosks are maintained in good working order and that necessary repairs, upgrades, and maintenance are completed in a prudent manner.