BLS Ambulance Services for TFD

This contract is for Basic Life Support (BLS) ambulance services for the City of Tucson. The contractor, Southwest Ambulance of Tucson, will provide a dispatch center, ambulances, and personnel to meet the response time standards described in the agreement. The contractor will also be responsible for coordinating and providing interfacility and direct admit transfers with all community hospitals and medical facilities. The contract includes provisions for patient care, transfer of responsibility, and communication between the contractor and the City. The contract also includes requirements for equipment, supplies, and personnel, as well as provisions for audits, inspections, and termination. • The contractor will provide BLS medical transportation for responses within the geographic boundaries of the City of Tucson. • The contractor will respond to all requests for "normal traffic" service, unless the Tucson Fire specifically requests Code 3 traffic service. • The minimum time standard for BLS Code 3 and Code 2 response is calculated monthly and established as 15 minutes for 90% of calls and 30 minutes for 99.8% of calls. • The contractor will maintain a program to promptly detect and correct deficiencies, and to continuously upgrade the performance and reliability of their service. • The contractor will provide a written explanation for any incident in which the response time requirements of the agreement are not met.