Description
This solicitation seeks a qualified firm to conduct a comprehensive review of Cuyahoga County’s business processes that utilize Salesforce and to implement a tailored Salesforce system solution. The work includes process analysis, system design, configuration, integration, testing, training, and deployment to improve operational efficiency and data management for the county.
• Scope: Business‑process review, system design, configuration, integration, testing, training, and full implementation of Salesforce.
• Eligibility: Only Cuyahoga County‑certified small businesses may submit proposals.
• Submission: Proposals accepted either as hard copy or electronically via the County Supplier Portal by March 19, 2024 (11 a.m.).
• Contact: Primary purchasing contact Paul J. Porter (phone (216) 443‑7200); technical buyer Bryan Edwards (email [email protected]).