This contract calls for a consultancy firm to deliver a comprehensive AI transformation program for Covered California. The scope covers a full technology assessment, identification and prioritization of generative‑AI use cases, recommendation of suitable AI solutions, creation of a detailed implementation roadmap, establishment of program‑management governance, and extensive knowledge‑transfer and change‑management activities to embed AI capabilities within the agency. The work is performed primarily on‑site in Sacramento with a maximum contract ceiling of $3 M and an initial three‑year term, with optional extensions that could extend the agreement to five years. The award was granted to ArroyoWest LLC.
• Deliverables include assessment reports, use‑case catalogs, technology recommendation dossiers, roadmap documents, governance frameworks, training programs, and change‑management plans.
• Evaluation emphasized technical merit (70 % of technical score) and cost (30 % of overall score), with additional small‑business and DVBE scoring preferences.
• The contract is a time‑and‑materials (hourly‑rate) engagement, allowing the agency to pay for labor as deliverables are accepted.