Awarded vendors
- Verbit, Inc.
Description
The California Judicial Council is procuring a master agreement for full‑scale, real‑time verbatim closed‑captioning services to support the Supreme Court, Courts of Appeal, the Habeas Corpus Resource Center, and all 58 California Superior Courts. The award will be a three‑year contract (July 2026 – June 2029) with two one‑year optional extensions. Work will include live human captioning (no speech‑recognition), pre‑recorded captioning (optional speech‑recognition with 99.9 % accuracy), delivery of unedited and edited transcripts in .docx and .smi formats, multilingual support (English, Spanish mandatory; Vietnamese, Cantonese, Tagalog, Mandarin optional), and integration via permanent caption‑stream URLs compatible with the Judicial Council’s Granicus streaming platform. The vendor must provide certified CART or broadcast captioners with ≥ 5 years live experience, maintain a primary account manager (8 am–5 pm PT), and meet strict accuracy and turnaround requirements (≤ 1 business day for unedited transcripts, ≤ 1 business day per hour for edited transcripts).