Coordinated Access Model

This contract is for the provision of Coordinated Access Model services for Pinellas County. The services include intake, referrals, and care coordination for individuals seeking behavioral health services. The contract has a term of 48 months, with the option for renewal. The vendor, Unite USA, Inc. DBA Unite Us, will provide a robust Coordinated Access Model that allows for standardization, greater efficiency, and increased transparency in how consumers, families, caregivers, and professionals can access the right services within Pinellas County's behavioral health system. The contract includes a detailed scope of work, including the provision of intake services, referrals, and care coordination. Some key features of the contract include: • The vendor will provide a 1-800 number for intake services • The vendor will provide a website for referrals and care coordination • The vendor will provide e-referral forms for professional service providers • The vendor will provide online chat services for clients • The vendor will provide a client profile system to track client information • The vendor will provide regular reports to Pinellas County on the performance of the Coordinated Access Model. Some of the key benefits of this contract include: • Improved access to care for individuals seeking behavioral health services • Improved management of demand for behavioral health services • Improved transparency of information for consumers, families, caregivers, and professionals • Minimized duplication of intake services, allowing for one initial intake that all agencies can utilize • Improved consistency in consumer experience. Overall, this contract aims to provide a comprehensive and efficient system for coordinating access to behavioral health services in Pinellas County.