Description
The National Institutes of Health (NIH) is seeking a contractor to provide preventive maintenance and repair services for two Incucyte S3 HD/2CLR live-cell imaging systems. The contractor will be required to perform planned preventive maintenance, emergency repair services, and provide software updates and technical support. The contract will be for a base period of 12 months, with four 12-month option periods. The contractor must have experience servicing Incucyte S3 HD/2CLR live-cell imaging systems and must be able to provide OEM parts and maintenance kits.
• The contractor must provide comprehensive preventive maintenance, emergency repair services, and software updates.
• The contractor must have access to OEM parts and maintenance kits.
• The contractor must be able to provide technical support and troubleshooting.
• The contractor must be able to meet required response times for remote diagnostics and on-site service.
• The contractor must be able to provide unlimited clinical technical telephone support.