ARTIFICIAL INTELLIGENCE (AI) POWERED SCHEDULING SOLUTION FOR DEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS)

The County of Riverside is seeking proposals from qualified vendors to provide an Artificial Intelligence (AI) powered scheduling solution to enhance operational efficiency across the Department of Public Social Services (DPSS) service areas. The solution will support the scheduling and rescheduling of appointments for both the Adult Services Division (ASD) and the Children and Family Services (CFS). The proposed system will automate scheduling tasks, reduce administrative workload, improve timeliness, and deliver consistent, reliable service to children, families, and adults. Key features of the solution include proactive scheduling, automated reminders, and text-based communication. The system should remain flexible to meet the unique needs of each division without unnecessary complexity. The solution must be user-friendly, secure, scalable, and capable of supporting long-term deployment across all DPSS divisions. Some of the key requirements of the project include: • Implementing an AI-powered scheduling system to modernize appointment processes • Automating scheduling tasks to reduce administrative workload • Improving timeliness and delivering consistent, reliable service • Providing proactive scheduling, automated reminders, and text-based communication • Ensuring the system remains flexible to meet unique division needs • Ensuring the solution is user-friendly, secure, scalable, and capable of long-term deployment