City of Cleveland-Family Medical Leave Administrative Services

The City of Cleveland is seeking a qualified third-party administrator to provide comprehensive Family and Medical Leave Act (FMLA) administration services. The selected vendor will be responsible for managing all aspects of the FMLA process, reducing administrative burden on City departments while ensuring regulatory compliance, consistency in leave administration, and high-quality customer service for employees and supervisors. The scope of services includes eligibility determinations, required notifications, medical certification review, leave designation, intermittent leave management, compliance monitoring, reporting, employee/department support, and records management. The City expects the selected vendor to demonstrate extensive experience administering FMLA programs for large public-sector or similarly complex organizations and ensure full compliance with all applicable federal regulations. • Ensure consistent and compliant administration of all FMLA requests and cases. • Reduce administrative burden on City departments and Human Resources staff. • Provide timely eligibility determinations and leave designations. • Maintain accurate leave records and documentation. • Improve communication with employees, supervisors, and Human Resources representatives. • Provide access to real-time leave status information and reporting capabilities. • Reduce compliance risks associated with FMLA administration. • Deliver responsive customer service and support to employees and City representatives. • Provide data analytics and management reports to assist with workforce planning and leave management.