Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight

The Army Contracting Command – Rock Island is seeking innovative solutions for Horizon - Customer Engagement and Digital Services Oversight. The goal is to enhance the overall customer experience through significant automation and streamlined, self-service processes. The solution should provide a highly functional, standards-based approach to customer engagement, strategy and governance, and business and financial operations. The key areas of focus include customer engagement, strategy and governance, and business and finance. • Customer Engagement: requirements intake and prioritization, onboarding and customer management, reporting and communications • Strategy and Governance: governance and design review, policy alignment and strategic planning, performance and technology management • Business and Finance: financial operations, service brokering and contract management, financial compliance and optimization The solution should be able to handle a rapidly expanding customer base, currently supporting nearly 200 customers and expected to double in 3-5 years, and a high volume of service requests. The Government anticipates the total cost for this requirement will be in the price range of $4,000,000 to $5,000,000 for the base year and $20,000,000 to $25,000,000 for total contract value.