2612001-CALLER ID INTEGRITY SOLUTION - AMENDMENT 1

The County of Los Angeles, Internal Services Department, is seeking a Caller ID solution to ensure designated numbers are not mislabeled. The solution must display Caller ID and the Los Angeles County logo with anti-spoofing verification. The project requires a Caller Name Optimization solution and a Branded Call Display solution. The contract term is 12 months from the date of purchase order execution. • The solution must ensure outbound calls are correctly identified and not mislabeled as spam or blocked. • The solution must allow designating verified phone numbers for all outbound calling through a centralized portal. • The solution must protect brand identity in the calling name displayed. • The solution must accommodate a minimum of 375,500 calls monthly from 12 originating phone numbers.