Description
The Texas Department of Information Resources (DIR) is seeking hourly, time‑and‑materials support services for its NetPlus Telecom Billing Solution. Vendors will provide on‑demand technical assistance, troubleshooting, maintenance, and updates under the terms of Gov’t Code Section 2155.067. The contract will be awarded on a best‑value basis to a qualified respondent who can meet the exact product specifications and deliver prompt support across the state’s 25 highway districts.
• Scope: Hourly technical support for NetPlus billing software (software maintenance, issue resolution, updates).
• Delivery: Time‑and‑materials billing; no fixed‑price deliverables.
• Location: Support is statewide (covers all 25 Texas highway districts).
• Funding: Estimated contract value $40,000.
• Submission: Bid responses due by 2:00 PM on 9/2/2026 via the DIR bid response email.
• Requirements: Must conform to the exact brand, make, and model specified; compliance with accessibility standards (VPAT) is required.