05726Y0571-RFI for Process Improvement to 911 Call Taking Operations

The Fire Department of the City of New York (FDNY) is seeking qualified proposers to respond to this Request for Information (RFI) pertaining to potential end-to-end process improvements in the lifecycle of a 911 call, with potential to expand to other FDNY areas. The RFI is being released through PASSPort, New York City's online procurement portal, and responses shall be submitted via PASSPort. • The FDNY is looking for information on process improvements in 911 call taking operations. • The RFI is open to all qualified proposers. • Responses to the RFI shall be submitted via PASSPort. • The deadline for submission of inquiries is 1/29/2026. • The deadline for submission of proposals is 2/12/2026.