Description
The Arizona Department of Administration is issuing an RFI to collect market input for a statewide Next‑Generation 911 (NG911) solution, including an Emergency Services IP Network (ESInet), Next‑Generation Core Services (NGCS), and Call Handling Equipment (CHE). The state seeks detailed technical, operational, and service‑delivery information from qualified vendors to shape a future RFP. This effort covers architecture options, availability, security, data migration, AI/ML, interoperability, training, and service level agreements.
• Provide a compliant NG911‑ready IP network (ESInet) that interconnects all Arizona PSAPs.
• Detail core services (NGCS) and call‑handling equipment capable of voice, video, text, and multimedia processing per NENA i3 standards.
• Offer professional services for implementation, integration, training, ongoing support, and migration from legacy systems.
• Respond to 22 specific technical and operational questions covering standards, availability, bandwidth, security, AI/ML, redundancy, analytics, and realistic deployment timelines.