Description
The California Department of Veterans Affairs (CalVet) seeks a qualified contractor to provide comprehensive payment‑processing services for its Home Loans Division. The work includes 24 × 7 electronic, check‑mail, and credit‑card payment handling; daily check pick‑up and imaging; secure data posting to the MITAS loan‑servicing system; monthly statement printing and mailing; strict service‑level compliance; and ongoing reporting and security requirements. The contract is a three‑year fixed‑price schedule with possible extensions, and the award will be based on a technical score plus cost‑based evaluation.
• 24 × 7 processing of electronic, credit/debit‑card, and mailed‑check payments with real‑time validation.
• Secure file handling, SFTP transmission, and integration with CalVet’s MITAS system for loan‑payment posting.
• Monthly statement printing, envelope preparation, and next‑day mailing, plus check‑image storage and destruction after 5 business days.
• Mandatory compliance with California insurance, civil‑rights, and information‑security policies, plus a detailed SLA response matrix.
• Required submission of extensive documentation (forms, cost worksheet, past‑project summaries) by August 21, 2026.