Description
The Department of Veterans Affairs is seeking a subscription service for a wireless feedback monitoring system to support restroom cleanliness monitoring and service response at the VA San Diego Healthcare System. The system should allow patients, visitors, and staff to provide real-time feedback regarding restroom conditions and notify Environmental Management Service (EMS) personnel when cleaning or supply services are required. The contractor shall provide a software-based restroom feedback monitoring service, including all necessary software, system hosting, communications services, data processing, reporting capability, and technical support. The service should support approximately 58 restroom feedback terminals and provide real-time dashboard capability, reporting, and analytics.
Key features of the required service include:
• Real-time feedback monitoring and data collection
• Alert notification capability for restroom service issues
• Reporting and analytics, including the ability to identify trends in restroom satisfaction and service response times
• System access and security, including a secure web-based administrative dashboard and multiple user accounts for EMS personnel
• Data management, including system hosting and data storage, and the ability to export raw data for VA analysis
• Technical support, including system troubleshooting, maintenance, and updates.