Development and Implementation of a WfMS for IERs

The Pennsylvania Insurance Department (PID) is seeking a qualified contractor to develop, test, and implement a workflow management system (WfMS) utilizing the Salesforce software platform. The contractor will also provide ongoing maintenance and support services throughout the contract. The scope of work includes designing and configuring the Salesforce platform, data conversion and validation, development and security, and system integration services. The contractor must be a Salesforce Partner and provide proof of partnership. The contract will be for a term of 5 years, with the option for renewal for an additional 5 years. The contractor will be required to provide regular progress reports, status reports, and performance standards reporting. • The contractor must have experience with Salesforce implementation and configuration. • The contractor must have a strong understanding of workflow management systems and their application in the insurance industry. • The contractor must be able to provide ongoing maintenance and support services. • The contractor must be a Salesforce Partner and provide proof of partnership. • The contractor must be able to provide regular progress reports, status reports, and performance standards reporting.