Remote Order and Payment Services

The Maryland Department of Health’s Division of Vital Records is seeking information from qualified vendors about a secure, online ordering and payment platform for vital records. The solution must handle customer order intake, identity verification, payment processing, secure transmission of order data to the DVR system, and support expedited shipping and integration with existing DVR workflows. This RFI is purely informational; no pricing is to be submitted, and responses will help shape a future procurement (RFP, IFB, etc.). Vendors are asked to provide company background, solution architecture, implementation approach, training, support models, and any recommended metrics or documentation for a later solicitation. • Scope: Secure remote and onsite ordering, payment processing, identity validation, and data integration with the Division of Vital Records. • Required capabilities: Online ordering portal, PCI‑compliant payment gateway, identity verification, encrypted data transmission, API integration with DVR, and shipping logistics. • Deliverables for RFI: Company profile, solution description, implementation and support plans, and recommendations for future solicitation requirements. • Timeline: Issue date 9/11/2026; questions due 9/18/2026; response due 9/25/2026. • No pricing or contract award information is provided at this stage.