SAFE System to Solve V.03/2026

The County of San Mateo Health Administration is seeking a vendor to provide a secure, user-friendly, and configurable technology platform to support structured root-cause problem-solving practices, transparent communication, and shared learning across the organization. The platform must support reporting and addressing improvement opportunities, protect sensitive information, and comply with regulatory requirements. The ultimate goals of this system are to improve the experience and safety of clients and staff, build organizational capability and capacity in problem-solving, enable collaboration across teams and divisions, and foster a sustainable culture of continuous improvement. Key features of the platform include improvement capture and workflow, strategic improvement capture and monitoring, collaboration and transparency, lean problem-solving support, data analytics, and technical architecture. • Improvement capture and workflow: enable staff to submit improvement opportunities, support prioritization and assignment of responsibility, and track improvement opportunities through completion. • Strategic improvement capture and monitoring: enable organization to identify, prioritize, and assign ownership of strategic improvement initiatives. • Collaboration and transparency: enable collaboration on improvement work, protect private and sensitive information, and support the spread of successful improvements and lessons learned. • Lean problem-solving support: support lean problem-solving methodologies, reinforce effective problem-solving behaviors, and enable supervisory chain to coach and develop staff. • Data analytics: provide tracking and display of key metrics, support evaluation of improvement impact and return on investment, and leverage emerging technologies for categorization, pattern recognition, and predictive analysis.