Description
The New York City Administration for Children’s Services (ACS) seeks a professional language service provider to provide translation of written documents, transcription, voiceover, captioning, and proxy capability for website translation. The provider will meet or exceed industry standards for language services and for quality management. The contract is expected to start on July 1, 2026, and end on June 30, 2029, with options to renew for two additional three-year terms. The anticipated total maximum available funding is $1,200,000 for the three-year contract term.
• The provider must have at least five years of experience delivering the specific service for high-volume clients across a broad array of languages and for types of projects/engagements.
• The provider must have sufficient organizational capability to provide the contracted services, including experienced project managers, account managers, vendor managers, account representatives, and accounting professionals.
• The provider must have a robust balance sheet to ensure its resilience, with a minimum threshold of revenue to cover the estimated usage under this contract.
• The provider must have state-of-the-art technical capacity with sufficient systems and/or redundancy and disaster plans in place to continue to function and provide a consistent level of services in the event of an emergency.