Description
The State Highway Administration (SHA) is seeking a payment facilitator to provide electronic credit card processing services to interface with the Maryland One (MD ONE) permitting system. The selected contractor will be responsible for handling all aspects of the payment processing, including credit card, debit card, and e-check transactions. The contractor must have a minimum of 10 years of experience in providing electronic payment processing services and must be compliant with the Plastic Card Industry (PCI) standards. The contract will be for a period of 5 years with a 5-year renewal option. The contractor will be required to provide all necessary equipment, software, and maintenance to support the payment processing services.
The key features of the payment processing system include:
• Ability to collect credit card, debit card, and e-check data for payment
• Ability to process transactions in multiple payment channels, including websites, over-the-counter terminals, kiosks, and mobile devices
• Ability to adapt to evolving technology
• Compliance with PCI standards
• Ability to provide daily payment to SHA for fees collected
• Ability to provide system-generated reports for transaction reconciliation
• Ability to provide customer support and training to SHA staff
The evaluation criteria for the proposals will include the offeror's technical response to requirements and work plan, experience and qualifications of proposed staff, offeror qualifications and capabilities, and economic benefit to the State of Maryland. The financial proposal will be evaluated based on the total proposal price.