Description
The Department of Veterans Affairs is seeking a contractor to provide software support, license entitlement, web-based application support, system patching, clinical implementation services, monitoring, reviews, and qualified personnel to provide on-site support for Philips patient monitoring equipment located at the Cheyenne Wyoming Veterans Affairs Medical Center. The contractor shall provide all services in accordance with the Original Equipment Manufacturer (OEM) specifications and by OEM qualified patient monitoring equipment specialist. The services to be performed include providing all versions released by the OEM, application-based access and support, operating system patching, onsite technical and clinical implementation services, annual system requirements and health, risk management, and clinical workflow monitoring and assessment. The contractor shall also provide documentation and reports, including detailed descriptions of the maintenance procedures performed.
• Provide all versions released by the OEM to enable additional functionality for Philips patient monitoring devices
• Provide application-based access and support for inventory, statistical, and alert information
• Perform operating system patching on a quarterly basis
• Provide onsite technical and clinical implementation services for full version upgrades and updates
• Perform annual system requirements and health, risk management, and clinical workflow monitoring and assessment