PBS Archiving Software Maintenance SAP S4 HANA

The U.S. Department of Justice, Federal Prison Industries (UNICOR), is seeking an authorized reseller for North America to provide services for PBS Archiving Software Maintenance SAP S4 HANA. The primary objective of this Request for Information (RFI) is to develop an acquisition strategy to seek a contractor that can provide the required services. The services include telephone support, adaptation of the PBS Software to new GA releases, removal of defects, updates, training, and customizations. The contractor will be required to provide these services within the scope of their business capacities and at the prices of their valid price list. • Telephone support through the Vendor Service Desk • Adaptation of the PBS Software to new GA releases • Removal of defects • Updates of the PBS Software • Training services for the PBS Software • Customizations of the PBS Software