Description
The City of North Las Vegas seeks a vendor to design, develop, and maintain an integrated Customer Portal and Advanced Metering Infrastructure (AMI) platform for its water utility. The solution must consolidate data from two meter vendors, provide robust web and mobile access for customers, support field‑service workforce management, and meet stringent security, accessibility, and compliance standards (NIST, CJIS, PCI‑DSS, SOC 2, FedRAMP‑equivalent). The contract is for an initial three‑year term with the possibility of five one‑year extensions and includes requirements for insurance, insurance, and a boycott‑of‑Israel certification.
• Core portal functions: bill presentment, payments, real‑time water‑meter data, service‑order tracking, multi‑account support, and customizable utilities billing.
• Mobile workforce management: intelligent dispatch, GPS navigation, offline capabilities, and real‑time staff visibility.
• Security & compliance: NIST SP 800‑53 (moderate) or SP 800‑171, CJIS v6.1, PCI‑DSS, SOC 2 Type II, FedRAMP‑moderate hosting, MFA/SSO, data encryption, immutable audit logs.
• Deliverables include redesign of the utility bill, full documentation of CJIS compliance, and all required certifications and insurance.