Audio Visual Support

Rowan County is requesting proposals for Audio Visual (AV) Support Services for 25 Rowan County buildings. The selected vendor will be required to provide materials, labor, equipment, and supervision to service AV equipment, including troubleshooting, maintenance, and upgrades. The vendor must be able to support both Extron and Crestron Electronics and have experience with Extron systems. The contract term will be for one year, with the option to renew for up to four additional years. • The vendor must be located within a one-hour service radius to ensure expeditious resolutions to service calls. • The vendor must be able to provide materials, labor, equipment, and supervision to service Crestron Electronics. • The vendor must be able to troubleshoot and resolve AV malfunctions for all Rowan County Buildings. • The vendor must adhere to all permitting requirements. • The vendor must be able to manage software updates and upgrades to AV Systems, including troubleshooting. • The vendor must provide written, numbered quotes for review prior to completing any work. • The vendor must reference quote number and contract number on all invoices.