Description
Hays County is seeking proposals from qualified firms to provide Electronic Payment Processing services for the Tax Assessor-Collector's Office. The selected vendor will provide a comprehensive program of payment processing services that serve the Tax Assessor-Collector's current and anticipated needs. The services include credit card and electronic check processing, point-of-sale transactions, online payments, and customer service. The vendor must be able to work with the Tax Assessor-Collector, Hays County Information Technology staff, Tyler Technologies, and Texas Department of Motor Vehicles to meet the needs of the Tax Assessor-Collector and the customer.
Key features and requirements of the service include:
• Ability to authenticate cardholders and authorize transactions
• Compatibility with current and future credit card industry technology
• Electronic check conversion for internet payments
• Payment, settlement, and refunding services
• Compliance with Cardholder Information Security Program (CISP), Payment Card Industry (PCI), and Data Security Standard (DSS)
• Ability to post payments to multiple merchant IDs
• Provision of a backup web solution for payments
• Daily transaction and account reconciliation reports
• Software or internet-based point-of-sale system
• Integration with Hays County's new WEB system (Appraisal and Collection Technologies, Inc.)
• Security measures to protect sensitive information
• Customer service and support
The contract term is expected to be 24 months, with four optional two-year renewals. The evaluation criteria include the vendor's experience, qualifications, and responsiveness to the RFP requirements, as well as the cost of the service.