Paratransit Contracted Services and Risk Management

The Rock Island County Metropolitan Mass Transit District (MetroLINK) is seeking a qualified contractor to provide ADA complementary paratransit services within its defined service area and during established service hours. The selected contractor will be responsible for delivering safe, reliable, and fully ADA-compliant door-to-door transportation services for eligible riders. The contractor will also be required to provide risk management services. Key responsibilities include: • Operating paratransit vehicles and providing transportation services to eligible riders • Maintaining vehicles and ensuring they are in good working condition • Providing customer service and responding to passenger inquiries and complaints • Coordinating with MetroLINK staff to support service oversight, performance monitoring, and continuous improvement • Participating in experimental services and special projects as requested by MetroLINK The contractor will be reimbursed on a per revenue hour basis, with compensation rates varying based on productivity targets. The contract term will be for a period of three calendar years, with two one-year option periods.