Description
The Regional Transit Authority of New Orleans is seeking a prime vendor to deliver comprehensive, 360‑degree managed IT services covering a cloud‑based PSA platform (Vorex), remote system administration (VSA), and third‑party software patching. The contractor must provide asset discovery, automated vulnerability scanning, patch prioritization and deployment, integration with Kaseya IT Complete suite, compliance reporting (PCI‑DSS, HIPAA, NIST), and strategic coaching. The contract is a fixed‑price, three‑year term with two optional one‑year renewals; no subcontracting is permitted.