DA10--Contact Center Consolidation - RFI -PWS

The Department of Veterans Affairs is planning to issue a solicitation for contact center consolidation services. The solicitation will be issued through the GSA MAS, and industry partners interested in participating must hold the appropriate GSA contract vehicle and applicable Special Item Number(s) (SINs) at the time of solicitation issuance. The government has determined the most appropriate acquisition strategy based on the feedback and capability statements received from the recent Request for Information (RFI). Key aspects of the opportunity include: • The solicitation will be issued via GSA MAS • Industry partners must hold the appropriate GSA contract vehicle and applicable SINs • The government is seeking contact center consolidation services • The solicitation is expected to be released on a date to be determined, with additional details available through GSA and/or SAM.gov